Cancellation/Refund Policy & Withdrawal

The Customer has the right to withdraw from the purchase contract within a period of 14 calendar days from the delivery of the product and even when there are several products in the same order from the delivery of the last one and when there is an obligation to deliver products at regular intervals from the delivery of the first one. Withdrawal is subject to the following conditions:

  1. This withdrawal is unjustified and without any charge and if the item has already been delivered the Customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and packaging in perfect condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.
  2. The withdrawal statement is made in writing or electronically and the Merchant is obliged to send a confirmation of receipt of the withdrawal statement as soon as it is received.
  3. Following the declaration of withdrawal, the Merchant is obliged to refund the price received within a maximum of 14 days from the receipt of the products.
  4. Delivery shipping costs are not refunded if the Customer had chosen a delivery method other than the cheapest standard delivery method offered by the Merchant.
  5. The refund to the Customer will be made by the same means by which the original collection was made. Specifically, in the case of credit card billing as follows: in the event that until the withdrawal and return of the item the price has been paid to the Merchant by the Bank, the Merchant will be obliged to inform the Bank of the cancellation of the transaction and the bank will perform any action provided for under the contract it has concluded with the Customer. The Merchant shall not be responsible for the time and manner of execution of the offsetting, which is regulated by the aforementioned contract.The procedure of offsetting (total or partial) in credit card debits shall be carried out in the same way as the debiting of the card. If the charge has been made in a lump sum, the refund will be made in a lump sum, and if the charge has been made in instalments, the refund will also be made in instalments. In the case of cash payment, if the Customer had chosen the option “pick up from the store”, a refund will be made to the Customer by the store where he/she made the pick up of the product. In the case of payment by bank transfer, the refund will also be made by bank transfer to the same account of the Customer.
  1. The Customer is liable to compensate the Merchant if it has made use of the goods other than that which is necessary to ascertain the nature, characteristics and function of the goods during the period until the declaration of withdrawal. The determination of the nature, characteristics and function of the goods should be made on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the Company and in any case without opening the packaging of the products and using the goods. The Merchant is willing to inform the Customer for any question regarding the nature and operation of the products by providing additional information material by electronic or other means. In case of opening the packaging or use, the value is automatically reduced as the product is characterized as used and the customer must compensate the company for the reduction in the value of the product. The reduction in value from the opening of the packaging and consequently from the classification of the product as used is examined on a case-by-case basis and determined by the Merchant. The Merchant is entitled to agree with the Client on its compensation even with mutual set-off.
  2. If the withdrawal concerns the provision of services, the Customer must pay an amount proportional to the services provided until the withdrawal declaration.
  3. In case the products are returned damaged or incomplete, the Merchant has the right to claim compensation from the Customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other means to a total or partial set-off of its claim against the Customer.

Β. No withdrawal is allowed in the case of: a) the supply of goods manufactured according to the consumer’s specifications or clearly personalised and b) the supply of goods that are perishable (perishable) or expire soon (short-lived).

ORDER CANCELLATION

The customer may, using any means of communication, cancel an order placed by any means of communication, so that it is not executed, provided that it has not already been executed (orders that are in the “Pending” or “Processing” or “In Progress” stage).